【RightShip招聘】船东、租家、港口客户资源丰富的人看过来！

Career Opportunity at RightShip: Account Manager

The Company

Established in 2001, RightShip is a leading digital maritime platform, powered by data, technology and AI and driven by a purpose to elevate safety, sustainability, and crew welfare across the maritime supply chain. RightShip today empowers over 1,000 customers with advanced risk management solutions—combining intelligence, integrated workflows, data and maritime expertise, to drive more transparent, efficient decision-making. 

From risk management to sustainability insights and vessel inspections, RightShip helps customers and partners strengthen the integrity of global trade and build resilience against disruption. With a steadfast commitment to zero harm, we are enabling a safer, more sustainable maritime supply chain for all.

At RightShip, we’re a diverse global team united by a shared purpose — to make the maritime industry safer, more sustainable, and more responsible. Whether you’re passionate about technology, data, business development, customer success, or maritime operations, you’ll have the opportunity to make a meaningful impact.

What we offer

We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices. 

We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us.

Job Description

We are hiring for an Account Manager, this is a remote role within China but we have a preference for the candidate to be based in Shanghai.

There will be travelling involved within China to meet with various customers.

About the role

Reporting to Head of Commercial, the role drives sustainable revenue growth, strengthens executive-level customer relationships, and advances RightShip’s market position as the provider of choice for maritime risk and safety solutions.

Operating with a high degree of autonomy, the role contributes to regional commercial objectives, identifies new growth opportunities, and ensures delivery of measurable value to customers.

Major Responsibilities  

Strategic Account Management

● Develop and execute multi-year strategic account plans aligned with RightShip’s Commercial growth strategy.

● Manage a portfolio of high-value charterers, shipowners, ship managers and/or ports & terminals customers.

● Conduct structured engagement with customers through regular business reviews to evaluate performance, identify new opportunities and reinforce long-term partnerships

● Actively gather customer insights and product feedback during account interactions and provide structured feedback to internal teams to support continuous improvement of RightShip solutions.

● Forecast revenue, renewals, pipeline and growth opportunities within assigned portfolio.

Revenue Growth & Business Development

● Drive revenue expansion through upsell, cross-sell and new solution adoption.

● Identify emerging commercial opportunities aligned with maritime safety, decarbonisation and ESG trends.

● Maintain clear accountability for both revenue growth and customer retention within the portfolio.

● Monitor retention risks across customer accounts and proactively develop mitigation strategies to sustain long-term customer relationships.

● Deliver against defined targets for upsell, renewal and retention rates across the allocated customer base.

● Negotiate pricing, commercial terms and contract renewals within delegated authority.

● Acquire new strategic accounts within defined sector or geography where required.

● Deliver against defined revenue, retention, ROI and productivity targets.

Customer & Stakeholder Engagement

● Build trusted advisor relationships with senior decision-makers and influencers within customer organisations.

● Maintain a consistent and structured engagement model with key customers to strengthen long-term partnerships.

● Act as primary escalation point for complex customer matters.

● Collaborate cross-functionally with Product, Operations, Technology and Client Services to ensure seamless customer experience.

● Represent customer insights internally to inform product innovation and service enhancement.

● Monitor changes in customer leadership and industry dynamics, adapting engagement strategy accordingly.

Market Intelligence & Commercial Insight

● Conduct proactive market scanning across maritime sectors to identify regulatory, safety and ESG developments.

● Analyse competitor positioning and provide input into pricing and go-to-market strategies.

● Identify emerging opportunities aligned with maritime digitalisation and SaaS-based solutions supporting risk, safety and sustainability.

● Contribute to regional commercial planning and strategic initiatives led by the Head of Commercial.

Governance, Risk & Compliance

● Ensure compliance with RightShip’s commercial policies, contractual standards and Information Security Management System (ISMS) requirements.

● Identify and escalate commercial or reputational risks where appropriate.

● Maintain accurate CRM data, pipeline reporting and account documentation to support business decision-making.

Qualifications, Skills & Attributes

● Bachelor’s degree in Business, Maritime Studies, Marketing or related discipline

● The ability to recognise, develop and secure growth within the existing customer base preferably within the Maritime Industry and/or software sales

● 6–8+ years’ experience in account management, business development or commercial sales.

● Experience within maritime, shipping, ports & terminals or related risk/compliance industries preferred.

● Experience working with maritime-related SaaS or digital platforms would be highly advantageous.

Contact Us

If you would like to apply for this job, please submit an application here: https://job-boards.eu.greenhouse.io/rightship/jobs/4837592101

If you encounter technical issues with your application, please reach out to talentacquisition@rightship.com